COVID-19: Council Services

New Zealand is in Alert Level 3 in the fight against COVID-19. Under the national guidance, some Council services cannot operate at Alert Level 3. We will be moving the Alert Level 2 at midnight on Wednesday. Here’s what to expect:

Continuing as normal:

  • Water treatment
  • Wastewater treatment
  • Water testing
  • Kerbside rubbish collection
  • Kerbside recycling collection in urban areas

Opening under Level 2:

  • Council offices – will be open from Monday 18 May, 9am – 4pm. Cash will be accepted and payments can also be made via the website, through online banking and direct debits instead.
  • Libraries – will be open from Monday 18th, 10am to 5:30pm on weekdays and until 6:30pm on Thursdays. It will be open from 9:30am to 1pm on Saturday. People are asked to only have one member of their household visit the library and to keep their time in the library to under 20 minutes. You can check the library website for their online services.
  • Wairarapa Archives will be open from Monday 25 May, afternoons only, and by appointment. Remote enquiries can be made by calling 06 370 6311 or by emailing [email protected] 
  • Swimming pools and the recreation centre – the gym will reopen on Thursday, with the opening of pools to be phased in after 23 May.
  • Community halls will remain closed until Alert Level 1.

Transfer stations: 

  • From Tuesday 28 April, transfer stations throughout Wairarapa will reopen to all public users with general waste, recycling and green waste, with strict social distancing protocols in place.
  • Please stagger visits – if traffic builds up and causes a safety issue transfer stations will have to be closed.
  • Be prepared to queue (staying inside vehicles).
  • Recycling stations in Greytown and Featherston will also reopen.

Parks and sportsfields:

  • Parks and sportsfields are open to use, but you must use physical distancing.
  • Mowing of parks, sportsfields and berms will resume – we have a bit to catch up on so this may take a couple of weeks.
  • Playgrounds and water fountains will start to open once they have been thoroughly cleaned. 

Building-related services:

  • Provision of LIMs, PIMs and the processing of building and planning consents.
  • Building inspections will be carried out.
  • Advice is available for landowners and planning work.


  • Essential roading maintenance and repair will continue, and planned construction work can resume.

Animal/environmental services:

  • Animal and Environmental Health-related calls, including dog control and noise complaints, will be recorded and assessed on a case-by-case basis.

Get the latest on COVID-19 in Wairarapa

You'll hear from us once a week during alert level 4 with the latest updates on what is happening in the Wairarapa.

Official Sources of Information

If you can’t get essentials like food or medicine and don’t have a family member or friend that can help, you can call the Wairarapa COVID-19 Helpline on 0800 239 247.

Latest updates:

Frequently asked questions:

Staying at home:

Welfare help and support:

Looking after others:

Financial support:

Community groups and volunteers:

List of essential businesses:

Public transport:

Ministry of Health:

Ministry of Education:

Wellington Regional Emergency Management Office WREMO:

Government Unite Against COVID-19 Facebook page:

Wairarapa COVID-19 Updates page:

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