Masterton’s Trust House Recreation Centre has been named as the best-run swimming pool in New Zealand in Recreation Aotearoa’s Outstanding Pool Award for 2021.
Managed by Belgravia Leisure on behalf of Masterton District Council, the award is judged on excellence, innovation and effectiveness in the provision of pool services, and was announced at a ceremony on Wednesday.
The Rec Centre was recognised for its excellent customer service, innovative approach to teaching, access and inclusion, and its success in encouraging members of the local community to participate in learning to swim.
Manager Nicola Roud is delighted.
“I am so proud of my team and the energy they bring to work every day. This award is reflective of our staff, the great support from Belgravia head office, and our outstanding partners in Masterton District Council. We are all truly humbled to be selected as the country’s best-run pool for 2021.”
Masterton Mayor Lyn Patterson paid tribute to the team running the Rec Centre.
“We’re pleased to see the success of Belgravia in its efforts to run our Recreation Centre recognised by Recreation Aotearoa,” she said. “It’s a credit to the efforts of the team at Belgravia Leisure.”
Mark Blake, General Manager of Belgravia Leisure International, said: “I’m extremely proud of Nicola and her team, who are passionate about service delivery and ensuring their customers are happy.”
Nick Cox, CEO of Belgravia Leisure, added: “This is a great tribute to Trust House Recreation Centre’s outstanding customer service and their truly innovative programs that reflect the community’s needs. When you visit Trust House you quickly notice that the staff are smiling and enthusiastic, and as a result the customers are happy. We are immensely proud of the team.”