Antenno
How do I sign up? Do I need to give you my email?
There is no need to create an account or password to use Antenno, just download the app and set up your places of interest. We don’t collect any personal data from you unless you choose to submit a report.
Why do I have to save places as specific addresses? Why can't I save a region?
The aim of Antenno is to provide relevant information for places you care about. It is unlikely that someone living in Mauriceville needs to receive posts about a change to refuse and recycling collection hours at Castlepoint, for example.
If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you.
If something comes up that affects the entire region or ward, you’ll still receive it.
Can I opt out of a topic for a specific place?
Yes. An example is if you have saved your work address (where, for example, you don’t want to receive refuse and recycling updates) and your home address (where you do want to receive refuse and recycling updates).
Can I opt back in to a topic that I have opted out of?
Not at this stage, but very soon yes you will be able to.
How do you choose which posts go to which places?
When Council has a message to send we assess which parts of the district would find the message relevant. For instance:
- A closure of a main road would be sent to the whole district, while a temporary closer of a smaller, local road may only be relevant to residents of that area.
- A public meeting for Riversdale residents would be send to Riversdale only. (Of course, if you don’t live in Riversdale but have saved a Riversdale property as one of the places you care about, for example a rental property or a family member’s property, you would receive the notification).
- A rates reminder would be sent district wide, as would a reminder about dog registrations.
- A refuse and recycling update for the Monday collection area, would be sent only to properties falling within the Monday collection zone.
If I have multiple places saved, how do I know which place a post relates to?
Each post shows which of your saved places it relates to, by displaying the places’ nicknames at the top left.
For example, if you have saved three places (your home, your work and your rental property for instance) you will see that for a Rates Reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
As another example; if you have saved both a rental property and your home property in Antenno and you receive a refuse and recycling collection update, you can tell which property it relates to by checking the nickname.
I live in a new subdivision and can't find my address.
The app uses Google as the source for its address data. This means that when Google Maps is updated with a newly created property address, the address will appear in Antenno. Antenno works by sending notifications to whichever parts of the district are relevant for that particular information, so an interim measure can be to find the nearest address that does appear in Antenno (or even a street name rather than a specific address, although if doing this we recommend you choose a short street). We suggest this because generally nearby addresses will receive the same notification.
